Welcome to Rejoice Africa Tours. These terms and conditions govern the relationship between you (the client) and Rejoice Africa Tours (referred to as “we,” “us,” or “our”) in relation to your tour booking in Tanzania. By booking a tour with us, you agree to abide by these terms and conditions.
1. Reservations and Payments
1.1 Booking Confirmation
All bookings must be confirmed in writing via email. A tour is considered confirmed once you have received a confirmation invoice from Rejoice Africa Tours.
1.2 Deposit Requirements
A deposit of 30% of the total tour cost is required at the time of booking. The remaining 70% must be paid no later than 30 days prior to the tour start date.
1.3 Accepted Payment Methods
We accept bank transfers, major credit cards, and mobile payment platforms (where applicable). Bank charges are the responsibility of the client.
2. Cancellations and Refunds
2.1 Cancellation by the Client
Cancellation must be received in writing and will take effect on the date we receive it.
2.1.1 Cancellation Fees:
- 60+ days before tour start: 90% refund
- 31–59 days: 70% refund
- 15–30 days: 50% refund
- Less than 15 days: no refund
2.2 Cancellation by Rejoice Africa Tours
We reserve the right to cancel any tour due to unforeseen circumstances. A full refund or an alternative tour of equal value will be offered.
3. Travel Insurance
3.1 Mandatory Requirement
All clients are required to have comprehensive travel insurance covering medical evacuation, trip cancellation, personal liability, loss of baggage, and personal items. Proof of insurance must be provided prior to the tour.
4. Health, Safety, and Fitness
4.1 Health Precautions
Clients must inform us of any pre-existing medical conditions and carry all necessary medications.
4.2 Physical Fitness
Some tours involve physical activity such as walking, hiking, or game tracking. Clients should be in good physical condition.
5. Accommodation and Meals
5.1 Lodging Standards
We provide accommodation as specified in the itinerary, which may range from luxury lodges to basic camping.
5.2 Dietary Requirements
Please inform us in advance of any special dietary needs. We will do our best to accommodate them.
6. Transportation
6.1 Vehicles
We use well-maintained 4×4 safari vehicles suitable for the terrain. Maximum vehicle occupancy is six passengers unless otherwise arranged.
6.2 Road Conditions
Please note that roads in Tanzania may be rough and dusty. Some distances may require long drives (e.g., 250 km / 155 mi can take 6–8 hours depending on conditions).
7. Tour Guide and Conduct
7.1 Guide Authority
Our guides have the final say on matters of safety and tour management. Disruptive behavior may result in removal from the tour without refund.
8. Wildlife and Parks
8.1 Wildlife Sightings
While we strive to deliver rich wildlife experiences, sightings cannot be guaranteed due to the unpredictable nature of animals.
8.2 Park Rules
Clients must follow all rules and guidelines provided by park authorities and guides to ensure safety and preservation.
9. Liability and Responsibility
9.1 Limitation of Liability
Rejoice Africa Tours is not liable for delays, injuries, loss, or damage resulting from acts of God, government actions, or third-party service providers.
9.2 Client Responsibility
Clients are responsible for ensuring they possess valid passports, visas, vaccinations, and other travel documents.
10. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be settled in Tanzanian courts.
11. Amendments to Terms and Conditions
Rejoice Africa Tours reserves the right to update or modify these terms and conditions at any time. Changes will be communicated on our website or through official communication channels.